Support & Claims

Last updated: November 2026

Any issue with your order?

If something is wrong with your order, or you have any request about the products you received, please email us with a parcel opening video. We review every request personally and get back to you.

What to send us

• A parcel opening video — recorded in one continuous take, from the sealed parcel to the products inside, with the shipping label visible.
• Your order number (you can find it under My Orders).
• Clear photos of the product and the packaging.
• A short note on what the problem is.

Please keep the original packaging until we have replied, and contact us as soon as you notice the issue. Requests without a parcel opening video may not be possible for us to review.

Changing an order

To change or cancel an order, email us as soon as possible, before it is shipped.

Contact

Use the contact details on our Contact page with your order number and parcel opening video. See also our Contact page.

Grievance Officer

In accordance with the Consumer Protection (E-Commerce) Rules, 2020 and the Information Technology Act, 2000, complaints can be addressed to our Grievance Officer:

Name: Prashant Jain
Email: festifywithcdi@gmail.com
Phone: +91 7011961916

We acknowledge every complaint within 48 hours and aim to resolve it within one month of receipt.